AI Order Agent for Manufacturers
Built for small manufacturers. Works with Katana, QuickBooks, FedEx, and your existing email — no new software required.
No credit card required · Set up in under 30 minutes
Your agent handles routine order status queries automatically — no manual replies, no copy-paste, no interruptions to your day.
Katana, QuickBooks Online, FedEx, UPS, Gmail, Outlook. No new systems for your team to learn or maintain.
When the agent can't answer, it hands off to your team with full context — order status, customer history, the entire thread.
How It Works
WISMO intercepts order status requests, looks up the real answer across your OMS and carriers, and responds — without involving your team.
01
"Where is my order #4821?" lands in your support inbox.
02
Matches sender domain and PO number against your OMS in seconds.
03
Queries Katana for status, FedEx or UPS for live tracking.
04
Customer gets a clear, accurate answer. Your team sees nothing.
Works with the tools you already use
What manufacturers are saying
"Before WISMO, I was spending 90 minutes every morning answering the same email. Now I check in once a week to see what was escalated. That's it."
"We were on Katana already and the setup really was under 30 minutes. Our CS team couldn't believe it when the first automated reply went out."
"The escalation feature is what sold me. A few key accounts need a human touch — WISMO knows the difference and routes them straight to me with full context."
How It Works
From inbound email to resolved query — here's exactly what WISMO does, step by step.
Agent Flow
A customer emails your support address with an order status question. WISMO intercepts the message before it reaches your team's inbox.
WISMO matches the sender's email domain against your known customer list. Recognized domains proceed automatically. Unknown domains are flagged for human review — no guessing, no false replies.
The agent extracts the PO or order number from the email body using fuzzy matching — handling typos, partial numbers, and natural-language references like "my latest order" or "the shipment from last Tuesday."
Queries Katana (or your OMS) for order status and expected ship date. On Enhanced and Full plans, cross-checks QuickBooks for invoice confirmation. If a tracking number exists, pulls live ETA from FedEx or UPS.
WISMO composes a plain-language reply with order status, expected ship date, and a tracking link where available. Replies match your brand tone — no robotic boilerplate.
If the order can't be found, the customer is high-priority, or the query is out of scope — WISMO escalates to your team with full context: the thread, customer history, and exactly what the agent tried. Escalation is a feature, not a failure.
Channels
WISMO is built for email — the channel where most manufacturer support happens. It handles asynchronous threads, anticipates follow-up questions, and keeps conversation context across replies.
Live chat support available in Phase 2
Authentication & Data
WISMO uses domain-based matching — no customer portals or passwords required. A buyer at acmecorp.com is automatically matched to all POs from that domain. Fuzzy PO matching handles typos and partial numbers with a configurable retry threshold.
Privacy
WISMO reads order and shipment data to answer queries. It does not store PII beyond session context, does not train on your data, and never shares customer information with third parties.
Accesses
Does not store
Integrations
WISMO connects to your OMS, accounting, carriers, and email — no rip-and-replace required.
Order Management
Connect your OMS to give WISMO access to order status, expected ship dates, and tracking numbers.
Katana MRP
Full order status, expected ship date, and tracking number lookup via Katana's API.
Other MRPs
Connect any MRP or OMS that exposes a REST API. Custom field mapping supported.
Excel / CSV
No OMS? Upload a CSV or connect a shared spreadsheet as a fallback order source.
Accounting
Cross-check invoice data to catch "shipped" statuses that haven't actually left the warehouse.
QuickBooks Online
Invoice-level shipment verification. Catches discrepancies between OMS and accounting records before they reach the customer.
Shipping Carriers
Pull live tracking data and estimated delivery dates directly from carrier APIs.
FedEx
Live package tracking and estimated delivery date pulled from the FedEx API in real time.
UPS
Same live tracking capability via UPS API. Automatically used when a UPS tracking number is detected.
Connect your mailbox to let WISMO read threads, mine PO numbers, and understand customer relationship context.
Gmail
Thread mining, PO extraction from email history, and conflict detection for long-running order conversations.
Outlook / M365
Same capabilities via Microsoft Graph API. Works with Office 365 and Microsoft 365 Business accounts.
E-commerce
For manufacturers who also sell direct-to-business via Shopify.
Shopify
Order data and tracking as a fallback source when OMS data is unavailable or incomplete.
We're actively adding integrations. Tell us what you're on and we'll let you know when it's ready — or see if we can fast-track it.
Pricing
Start with the basics and upgrade as your needs change. All plans include a free trial — no credit card required.
Tier 1
Everything you need to start resolving order queries automatically. Most manufacturers start here.
Tier 2 · Most popular
Add QuickBooks cross-checking to catch false "shipped" statuses before they reach your customers.
Tier 3
Add email context awareness for accounts where relationship history matters in every reply.
Feature comparison
| Feature | Core | Enhanced | Full |
|---|---|---|---|
| Katana / OMS connection | ✓ | ✓ | ✓ |
| FedEx & UPS live tracking | ✓ | ✓ | ✓ |
| Email channel | ✓ | ✓ | ✓ |
| Fuzzy PO matching | ✓ | ✓ | ✓ |
| Escalation with context | ✓ | ✓ | ✓ |
| Conversation logs | ✓ | ✓ | ✓ |
| QuickBooks shipment verification | — | ✓ | ✓ |
| Discrepancy flagging | — | ✓ | ✓ |
| Email context layer | — | — | ✓ |
| Thread history awareness | — | — | ✓ |
| PO conflict detection | — | — | ✓ |
Frequently asked questions
Customers
See how small manufacturing teams are using WISMO to reclaim their time and improve the customer experience.
Metal fabrication · 18 employees
Core plan
— Marcus R., Owner
Custom packaging · 32 employees
Enhanced plan
— Sandra L., Operations Manager
Structural components · 45 employees
Full plan
— James H., Customer Success Lead
Industrial steel products · 28 employees
Core plan
— Erik V., Founder
WISMO
WISMO handles them for you — automatically, accurately, and in under 30 minutes to set up.
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No credit card required. By creating an account you agree to our Terms of Service and Privacy Policy.
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We'll walk through your specific setup — your OMS, your customer list, and your biggest support bottlenecks — and show you exactly what WISMO would handle automatically.
What to have ready:
Calendar scheduler
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Last updated: March 2026
WISMO collects the minimum data necessary to operate the order agent: your account information (name, work email, company), OMS connection credentials (stored encrypted), and order query logs for agent performance monitoring.
We do not store customer PII beyond what is needed to answer the specific query. We do not store full email content, financial records, or customer login credentials. We do not use your data to train machine learning models.
WISMO connects to third-party services (Katana, QuickBooks, FedEx, UPS, Gmail, Outlook) only with your explicit authorization. We do not share your data with these services beyond what is required for the integration to function.
Query logs are retained for 90 days by default and can be deleted at any time from your account settings. Account data is deleted within 30 days of account cancellation.
For privacy inquiries: privacy@wismo.ai
Last updated: March 2026
By creating a WISMO account you agree to these terms. If you do not agree, do not use the service.
WISMO provides an AI-powered order status agent for small manufacturers. The service connects to your OMS, accounting software, email, and shipping carriers to automatically respond to customer order status queries.
WISMO targets 99.9% uptime. Planned maintenance windows will be communicated at least 48 hours in advance. We are not liable for outages caused by third-party integrations (Katana, QuickBooks, carriers, etc.).
Subscriptions are billed monthly. You may cancel at any time from your account settings. Cancellations take effect at the end of the current billing period. No refunds for partial months.
WISMO is not liable for business losses arising from incorrect order information, carrier delays, or OMS data errors. The agent relies on the accuracy of your connected systems.
For legal inquiries: legal@wismo.ai